Case Study

Accelerating efficiency: How an automotive parts distributor transformed product data to eliminate $1.5M in annual losses

The short version

Challenge:

A rapidly growing automotive distributor struggled with fragmented product data across eight systems, causing $800,000 in annual order errors and 6-8 week product launch delays.

Solution:

DataCatalyst applied their Accelerate methodology with a lean five-person team to implement a unified PIM/MDM platform in just 16 weeks.

Results:

Order errors dropped 50%, product launches accelerated 30%, and total annual savings reached $1.5M while enabling scalable growth across all channels.

The challenge: Fragmented systems creating operational chaos

This $4 billion automotive parts distributor operated 150 retail locations while serving 2,000 wholesale customers. Despite their market success, they faced a critical operational challenge: managing 275,000 SKUs across eight completely fragmented systems including SAP Business One ERP, three legacy content management platforms, custom spreadsheets, and PDF catalogs.

The operational reality was unsustainable as the distributor faced three critical pain points that directly impacted their bottom line:

  • Order accuracy crisis: 5% of orders contained incorrect parts or descriptions, generating $800K annually in return-processing and restocking fees
  • Sluggish product launches: New SKU onboarding required 6-8 weeks, delaying revenue recognition and promotional campaigns across channels
  • Resource drain: 12 full-time employees spent 20 hours weekly reconciling product catalogs across eight disparate systems

The need: Unified product data as foundation for growth

To eliminate operational drag and support continued expansion across retail and wholesale channels, the distributor required a transformation that would address fundamental data management challenges.

The organization needed a single source of truth capable of managing product attributes, images, fitment tables, and automotive industry taxonomy (ACES and PIES) across all systems and supplier relationships. Additionally, they required automated workflows for data enrichment, validation, and publication, plus seamless integration with existing infrastructure including SAP Business One ERP, Magento B2B portal, and multiple marketplace channels.

The approach: Rapid deployment with Accelerate methodology

DataCatalyst deployed a lean 5-person SWAT team of seasoned experts, applying their proven Accelerate methodology to ensure rapid time-to-value. This business-driven approach began with comprehensive data profiling across all eight systems to understand the current state and identify critical integration points.

The team conducted collaborative workshops with 35 stakeholders spanning Sales, Marketing, IT, Retail Operations, and Wholesale Management. This cross-functional engagement ensured requirements were driven by business needs rather than technology constraints, a hallmark of the Accelerate methodology.

The solution: Precision-focused PIM/MDM implementation

DataCatalyst delivered a comprehensive solution in a focused 16-week MVP, demonstrating our commitment to fast time-to-value through manageable scope and iterative delivery.

The implemented platform provided:

  • Unified data model standardizing attributes, images, fitment tables, and classifications for all 275K SKUs.
  • Automated validation rules identified missing attributes, mismatched fitment data, and duplicate entries, while role-based workbenches served 25 product managers, 10 technical authors, and 5 localization experts.
  • One-click syndication pipelines enabled seamless publishing to Magento and automated feeds to Amazon Business, eBay Motors, and other e-commerce channels.
  • Vendor adapters ensured real-time stock and pricing updates from SAP Business One, creating a truly integrated data ecosystem.

The transformation:Cultural shift to proactive data stewardship

The implementation required significant organizational change across eight systems and 150 locations. Teams transitioned from reactive spreadsheet fixes to proactive data stewardship – a cultural transformation that DataCatalyst supported through comprehensive training for 50 users and establishment of governance protocols with 15 dedicated data stewards.

This transformation completely reimagined how product information flowed through the organization, moving from siloed manual processes to integrated automated workflows.

The results: Quantifiable operational excellence

The implementation supported quantifiable improvements across all key performance indicators from the baselines prior to the project start:

  • $1.5 million in total annual savings across all operational areas
  • 50% reduction in order errors supporting $800,000 in annual savings
  • 30% faster product onboarding from 6 weeks to under 4 weeks
  • 7% increase in average order value within three months of go-live
  • 12 full-time employees freed from manual reconciliation tasks

These metrics demonstrated not just operational improvement but transformation of product data from a cost center into a revenue driver.

The future: Strategic competitive asset

The distributor now operates as a fundamentally different organization. It efficiently scales operations, onboarding data from 5,000 new SKUs monthly with minimal effort. Expansion into new channels proceeds smoothly with additional marketplace connectors and mobile applications supporting growth initiatives.

Real-time dashboards now guide merchandising strategies, inventory planning, and supplier performance reviews. What was once fragmented product data scattered across eight systems has become a strategic competitive asset enabling data-driven decision-making across the entire organization.