Telecommunications

Turn fragmented data into a strategic asset that drives compliance, efficiency, and growth

Meet Kamila & CanTel

Kamila Dropcall

Chief Data Officer

CanTel Global

Telecommunications

$42 billion annual revenue

* Kamila isn’t a real person but a composite of multiple clients we’ve worked with in the past.

  • Multinational telecommunications company with $42 billion annual revenue
  • Provides mobile, fixed-line, broadband, and digital TV services across North America and Europe
  • Kamila serves as Chief Data Officer (3 years with CanTel)
  • 18 years total experience in data and analytics across financial services and retail
  • Faces formidable challenges from company’s complex history of acquisitions and mergers
  • Create a unified customer view across all business units to enable personalized service recommendations and reduce customer service call times by 25%.
  • Establish data governance standards that clearly define ownership and enforce consistent terminology company-wide.
  • Transform data into a strategic asset by implementing a master data management solution spanning customer, product, and network domains.
  • Reduce manual reconciliation work by 50% to free her analysts for value-generating activities.
  • Support new product innovations with reliable, accessible data that accelerates time-to-market.
  • Ensure regulatory compliance across all markets to avoid penalties and protect customer privacy.
  • Develop data monetization opportunities that create new revenue streams while maintaining ethical standards.
  • Fragmented data across 12+ CRM systems and multiple billing platforms prevents a comprehensive view of customer relationships.
  • Inconsistent terminology where “subscriber,” “customer,” and “account holder” are used interchangeably creates confusion and reporting errors.
  • Unreliable metrics for KPIs like churn rate and average revenue per user undermine executive confidence in data-driven recommendations.
  • Manual processes require customer service representatives to access 3-4 different systems during a single call.
  • Network planning inefficiencies from spreadsheet-based management lead to service disruptions and resource misallocation.
  • Compliance violations have already resulted in a $1.2 million fine due to inconsistent customer records.
  • Delayed product launches extend 2-3 months beyond schedule as product information must be updated across disparate systems.

The pressure on Kamila intensified last quarter when GlobalConnect lost a major enterprise client worth $18 million annually. Post-mortem analysis revealed the client had received inconsistent pricing across divisions and experienced repeated service issues stemming from poor data integration. The CEO has now given Kamila six months to demonstrate meaningful progress in resolving these fundamental data challenges.

Kamila needs help from data experts with telecommunications industry expertise who will not only provide practical, business-focused solutions but also deliver value quickly.

Do Kamila's challenges sound familiar?

Integrate your disconnected data systems for competitive advantage

DataCatalyst works with large telecommunications companies to optimize business value through data management and data governance.

We help with strategy and implementation of leading-edge technologies and practices, delivering projects with a 100% success rate.

Our unique Accelerate methodology provides telecommunications companies with a battle-tested framework tailored to your industry’s unique challenges. This holistic approach combines strategic planning with rapid implementation and emphasizes business-driven requirements and practical solutions.

We help you transform complex data landscapes into a source of value that drives operational efficiency, regulatory compliance, and competitive advantage.

Has fragmented data put your business on hold?

In telecommunications, data management and data governance issues often manifest as operational inefficiencies and missed opportunities.

  • Inconsistent customer data across billing, CRM, network management, and service provisioning systems creates customer frustration and operational inefficiencies.
  • Fragmented network inventory data hinders effective network planning, optimization, and fault management.
  • Lack of a unified view of services and offerings makes it difficult to create compelling bundles and personalize customer experiences.
  • Challenges in analyzing call detail records (CDRs) and usage data hamper fraud detection and revenue assurance efforts.
  • Siloed data across divisions prevents effective communication and enterprise-wide value creation.
  • Complex internal politics at divisional and central levels complicate data initiatives.
  • Varied approaches to funding data initiatives lead to inconsistent implementations and fragmented strategies.
  • Poor data quality and lack of trust in data result in excessive manual processes and reconciliations.

These data challenges extend beyond operational headaches, directly impacting profitability, innovation capacity, and market competitiveness.

  • Increased operational costs due to inefficiencies in processes like service provisioning, network maintenance, and customer support.
  • Reduced revenue from missed opportunities to upsell/cross-sell, ineffective pricing strategies, and revenue leakage.
  • Poor customer experience caused by inconsistent information, delayed service delivery, and lack of personalized interactions.
  • Inability to innovate hindered by a lack of insights from data to develop new services and business models.
  • Increased risk including regulatory non-compliance, security breaches, and inaccurate financial reporting.
  • Ineffective decision-making due to unreliable and incomplete data, impacting strategic planning and investments.


Without a single, unified view of your critical business data, your telecommunications operations struggle to meet customer expectations and market demands.

Take back control of your critical data

DataCatalyst specializes in data management and data governance solutions for large telecommunications companies

Master Data Management (MDM)

We implement MDM solutions to establish a single, authoritative source of truth for your critical business data.
Customer Data MDM
Create a unified view of customer information across all systems to improve sales, marketing, and service effectiveness.
Create standardized taxonomies and hierarchies to ensure consistency across operations and support regulatory compliance.
Consolidate network infrastructure and equipment data to enhance planning, maintenance, and optimization.
Manage service definitions, dependencies, and configurations to streamline service delivery and support.

Data Governance

We help establish comprehensive governance frameworks to ensure data quality, compliance, and effective management.
Data governance charters and policies
Develop tailored policies and procedures that address the complex regulatory environment and technical challenges of telecommunications operations.
Establish data management offices with clearly defined ownership structures across network operations, customer service, and billing divisions.
Implement monitoring tools and processes to ensure the accuracy of service, billing, and network data, reducing errors and improving customer satisfaction.
Create standardized glossaries and data dictionaries to ensure consistent understanding of technical and business terminology across engineering and commercial departments.
Develop governance frameworks that maintain documentation for compliance with telecommunications regulations, privacy laws, and security requirements.

Data Strategy

We’ll help you develop a comprehensive data strategy that drives you towards your business goals.

Business goals workshop
We first assess your organization’s strategic objectives and identify how data can support long-term business goals.
We evaluate your existing data landscape to identify gaps and opportunities.
We help your business stakeholders envision an ideal future state that is achievable and adaptable.
We create a practical roadmap that aligns with where you are today and that is flexible for where you want to go tomorrow. We design realistic, achievable phases designed to deliver value quickly.

Call on our unique Accelerate methodology to achieve data clarity

The Accelerate methodology is our battle-tested approach to guiding telecommunications clients through the entire data lifecycle. Developed through hundreds of successful implementations, Accelerate is a holistic methodology that views each business comprehensively, considering not only the immediate data needs but how data management, governance, and monetization impact all areas of your organization.
Holistic understanding of your organization
We assess data opportunities across your entire organization – from network operations and service provisioning to sales and customer service. This comprehensive view helps us connect siloed data and create a unified platform that supports both technical precision and customer-facing efficiency.
Unlike purely technical implementations, our Accelerate methodology ensures business needs drive requirements. Through collaborative workshops, we map your current and future state processes to ensure data management and governance efforts directly support business goals like reducing service provisioning delays, improving customer satisfaction, and ensuring regulatory compliance.
Our “gray-haired SWAT teams” of seasoned experts bring both deep technical knowledge and industry experience to each project. These purpose-built teams focus on speed and efficiency, providing you with direct access to senior talent throughout the engagement – not junior consultants learning on your time.
We capitalize on cost-effective means to create value quickly. By prioritizing critical data elements like customer profiles, service catalogs, or network assets for initial implementation, we reduce scope creep and accelerate return on investment. This approach is particularly valuable for telecommunications companies that need to see tangible improvements in operational efficiency.
Our methodology balances structured planning with flexibility, allowing you to implement new requirements on your timetable while realizing benefits progressively. This helps telecommunications enterprises manage the complexity of integrating customer, service, and network data across multiple systems without disrupting ongoing operations.
We recognize that successful data initiatives require more than just technology. Our approach focuses on promoting ownership and understanding of data across your organization, fostering a data-driven culture where network operations, customer service, and sales teams all work from a single source of truth.

Accelerate doesn’t just deliver a technical solution – it creates a sustainable framework for ongoing data management. We help establish the operating model and organizational structure to keep your data clean and consistent long after implementation, ensuring continued compliance, efficiency, and competitive advantage.

The result? A comprehensive data foundation that enables better decision-making and operational excellence across your enterprise, implemented by experts who will challenge your thinking, drive meaningful change, and ensure lasting success.

Data clarity drives operational excellence

Enhanced operational performance

  • Reduce service provisioning times
  • Eliminate manual reconciliations
  • Accelerate new service launches
  • Streamline regulatory compliance

Network optimization

  • Improve network planning and maintenance
  • Optimize infrastructure investments
  • Enable better capacity management
  • Enhance network performance monitoring

Revenue growth and customer satisfaction​

  • Support dynamic service bundling and personalization
  • Enable better-targeted marketing
  • Increase upselling and cross-selling
  • Deliver consistent customer experiences

Strategic advantages​

  • Access reliable business intelligence
  • Develop actionable strategies
  • Adapt quickly to changing market conditions
  • Build a foundation for potential data monetization

We don't just 'do' – we drive business value

We are wholly committed to driving success, not simply implementing tools.

Our teams actively question and challenge clients throughout the engagement, pushing beyond conventional thinking to identify the best possible solutions. We don’t simply agree with stakeholders – we engage in productive disagreement when necessary to ensure the right decisions are made. This consultative approach ensures your data initiatives deliver maximum business value rather than just technical implementations.

Client Success Stories

Data, rewired: How a global electronics manufacturer’s data transformation supported 20% sales growth

Data terra firma: How a global flooring leader eliminated data silos to boost cross-selling

Ready to dial in your data strategy?

Request a complimentary DataCatalyst Health Check to identify your most critical data challenges and opportunities. Our team of telecommunications data experts will provide insights into how your organization can transform fragmented data into a strategic asset that drives operational efficiency, revenue, and competitive advantage.

Request a Health Check